Frequently Asked Questions
Everything you need to know about protecting your device with Loopy Cases.
How do I determine the correct size for my phone?
Check your phone's settings under 'About Phone' to find your specific model. We offer custom-fit cases for all major iPhone and Samsung Galaxy models to ensure a snug and secure fit.
What is the Loopy Case loop made of?
Our signature loops are made from a high-quality, flexible silicone-based material designed to be comfortable on your fingers while providing maximum durability and strength.
How long does shipping take?
Domestic orders typically ship within 1-2 business days. Standard shipping usually takes 3-5 business days, while international shipping can take 7-21 business days depending on the destination.
Do you offer a warranty on your cases?
Yes, we offer a Lifetime Super Loop Guarantee. If your loop ever breaks or loses its structural integrity, we will replace it for free. Our cases also come with a one-year manufacturer warranty against defects.
Can I use wireless charging with a Loopy Case?
While our cases are slim, the loop placement may interfere with some wireless chargers. For the best experience, we recommend using a plug-in charger or checking our compatibility guide for specific wireless pad recommendations.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, minus shipping costs.